Mentors At Hand is part of AAH Services Group. All terms and conditions, along with our policies, are established in accordance with AAH Services Group’s guidelines and regulations.
These Terms and Conditions (“Terms”) outline the rules for using Mentors At Hand’s website and services. By using the website or enrolling in tutoring or mentorship services, you agree to these Terms.
1. Client Information
Accurate Information:
You must provide accurate, complete, and up-to-date information to Mentors At Hand, including your name, contact details, academic background (if applicable), and other relevant information for providing tutoring or mentorship services. You are responsible for notifying us promptly of any changes to this information.
Authorization:
You represent that you have the legal authority to enter into this agreement on behalf of yourself or any dependent under your care. If you are enrolling a minor or acting on behalf of another individual (such as a student), proof of authorization may be required.
2. Payment
Fees:
The fees for Mentors At Hand’s services vary depending on the type of service (academic tutoring, professional mentorship, etc.). The specific fees will be outlined during the enrollment process. Additional fees may apply for revisions, follow-up sessions, or extended services beyond what is initially agreed upon.
Payment Methods:
Payment methods and terms, including any deposits or installment plans, will be determined at the time of service selection. Payment may be required upfront for certain services.
3. Services
Scope of Services:
The specific services provided by Mentors At Hand, including academic tutoring and professional mentorship, will be detailed in your service agreement. Services may be delivered either online or in-person, depending on your preference and availability.
Revisions and Follow-Up:
A reasonable number of revisions and follow-up sessions may be included in your initial agreement. Once these limits are exceeded, additional charges will apply for further sessions or revisions. The number of included revisions and the corresponding additional fees will be specified in your service plan.
4. Confidentiality and Privacy
Compliance:
Mentors At Hand takes your privacy seriously. All personal and academic information shared with us will be treated with confidentiality and in compliance with relevant data protection laws. Personal information will only be shared with third parties with your explicit permission or authorization.
5. Intellectual Property
Ownership:
Any materials provided during tutoring or mentorship sessions, such as lesson plans, study guides, or career advice documents, are for your personal use. You may not redistribute or use these materials for commercial purposes.
Portfolio Use:
Mentors At Hand may anonymize success stories or progress reports for marketing or educational purposes, unless you explicitly opt out in writing.
6. Termination and Cancellation
Termination for Cause:
Either party may terminate this agreement for cause if the other party significantly breaches these Terms and fails to remedy the breach within 30 days of written notice. Examples of material breaches include failure to pay fees, consistently missing sessions, or failing to provide necessary information.
Termination for Convenience:
You may cancel your services at any time, but refunds will not be issued if the cancellation is made without adequate notice, as stipulated in your service agreement. Mentors At Hand reserves the right to retain payments for sessions already delivered or services scheduled without adequate cancellation notice.
7. Liability
Limitation of Liability:
Mentors At Hand’s liability for any damages arising from the provision of tutoring or mentorship services is limited to the total amount you paid for those specific services. We are not liable for indirect or consequential damages.
Indemnification:
You agree to indemnify and hold Mentors At Hand harmless from any claims, damages, or legal issues arising from your use of the services or any breach of these Terms.
8. Governing Law
Dispute Resolution:
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be governed by these laws.
Jurisdiction:
Legal actions or proceedings arising out of these Terms will be brought exclusively in the courts of England and Wales.
9. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
10. Entire Agreement
These Terms represent the entire agreement between you and Mentors At Hand with respect to the services provided and supersede any prior agreements or communications.
By using Mentors At Hand services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.